Star Fish Solution Model ( Part 1)

Discussion on Solution Concept (Part 1)

Pharmaniaga is an outstanding medical supplies company which was recognized worldwide. This organization has achieved outstanding level in terms of improving employee well being but it still shows a lot of room improvement from the CSR perspectives. So we will apply our solution concept in order to create a new way to improve the Pharmaniaga employee well being. At the same time, we also will suggest some improvement ways to increase the employee well being according to our solution concept.

1. Employee Engagement

Pharmaniaga is a big organization. This organization has a complex organization chart compare to other organization. For example the flows of information from the top management to the subordinates require a long flow and time. This result less interaction among the top management and the subordinates. Consequently the top management does not understand the employee’s problems. The employees are given less autonomy to make the decisions. They can’t act in a way to further organization’s interest. We suggest Pharmaniaga develop employee engagement training by giving more the autonomy of decision making to the employees. This decentralized decision system will be monitor by the top management. In the same time, workers will have to make the company decision that suitable for the objective of company and do not harm the interest of the company. This will increase the sense of engagement of the workers. At the end, they will contribute more to the company and increase their employee well being.

2. Employee Improvement

Pharmaniaga is an outstanding company in South Asia region. It has achieves stable growth in these few years. This shown that the whole organization has put a lot of efforts in order to achieve this excellent result. But in the same time, we also noticed the turnover rate for the workers is high. This is because the turnover rate for the workers has been increased according to the annual report of Pharmaniaga on the year of 2005. We suggest Pharmaniaga should modifying organizational behavior and infrastructure which are put into place in order to achieve a better level of employee performance. This can b done by launching employee improvement program. For example Pharmaniaga should add some infrastructure such as child care centre, employee clinic centre, counseling services, and fitness centre in the proximity of the company or in the company. Although Pharmaniaga has launched some sport and recreation program for the employees, but this program only been held annually. Pharmaniaga should add more these infrastructures in order to improve the workers productivity. If the workers have been well coverage by the company good improvement program, the workers will be enjoying working with their company.

3. Employee Virtual Team

Pharmaniaga is a big company that need contribution from the talent workers around the world to help its to become an outstanding company in the world. We noticed that Pharmaniaga already launched a program called E- Office to let its workers to work outside from the office. This is a good indicator to the company. This is because Pharmaniaga will have a group of employee virtual team to work with its company. Unfortunately, this E-Office program just in the early stage and it need some improvement. For example a lot of workers still not had been encouraged to join this program. This is because the company policy about employee virtual team still lacks some privileges and could not guarantee the workers welfare. In our opinion, Pharmaniaga should established the employee virtual team department to take care about their welfare, provide them some guidance, keep them updated about the company because they seldom come to the company. In the end, the virtual team will feel free to work with Pharmaniaga because their well being has been increased.

4. Employee Cross Training

From our research, the employees in Pharmaniaga are been providing adequate employee training and done their job well. Unfortunately, these workers are only been trained to their own department. Pharmaniaga do not provide any cross training to its employees. Every worker is become only concern about their department. They do not show any concern to the other departments in the company. Consequently, they can’t see the company as a whole. We suggest Pharmaniaga should provide cross training to its employees. This can be done by launching job rotation program among the employees. Every worker will be trained to work at different departments at Pharmaniaga. The workers well being will be increased. This is because their will not work at the same department for a long period and they will not tend to do mistakes. This will increase their confidence if they find a department that suitable with their own talent.